Delete Your Account
coUniverse Account Deletion Instructions
Important Notice
Deleting your account is permanent and cannot be undone. You will lose access to your account, game progress and account-owned saved content. See the retention details below for shared content and other records.
How to Delete Your Account
Four steps, inside the app:
Open the coUniverse app
Open the account you want to delete. If you need to sign in again, use your usual email code or supported sign-in method; no coUniverse password is required.
Tap Me on the right-hand rail
On the Home screen. It shows your avatar once you have one.
Open the menu, then Settings
The menu icon is in the top-right corner.
Tap Delete account and confirm
At the bottom of Settings, under Account Management.
What Happens After Deletion?
- Deletion removes your account-owned product records and media and initiates chat and authentication cleanup
- All game progress, achievements, companions, and in-game items will be lost
- Deleting your account does not cancel a store subscription; manage or cancel it separately in your Apple or Google subscription settings
- Shared Crew or event content may remain available to other participants
- This action cannot be reversed — you cannot recover your account after deletion
Need Help?
You can also request account and data deletion without opening the app. Email info@couniverse.app with the subject “coUniverse data deletion”. Include the email or sign-in method associated with your account so we can locate it. For a guest account, contact us for help identifying it. Do not send a password or identity document; we will explain any verification needed.
Flagship Game Studio Support
Email: info@couniverse.app
We will respond within the applicable legal time limit.
Data Retention
Deletion of account-owned product data is separate from retention in operational logs, analytics, backups and provider systems. Those systems have their own retention and deletion processes. Current production settings keep ordinary operational logs for 30 days, 30 database backup copies, and deleted media recoverable for seven days. Backup copies are counted, so this is not a universal 30-day deletion guarantee. Exported analytics and security/audit records can have different retention periods. Some records may be retained for security, legal obligations or dispute resolution. Shared content and copies received by other players may remain. Contact us to request deletion across relevant systems or to ask what remains for your account. For more information, please review our Privacy Policy.
Last updated: September 19, 2026